We understand that one of your fears with online purchases happens when something goes wrong with the product itself.

Here at The Bike Butler, we can do the warranty claim(s) on your behalf, saving you the hassle and giving you more convenience and reasons to shop online.

Provided the following, terms and conditions, namely;

You bought the product from any of our preferred online retailers as listed on our website.


You had determined The Bike Butler's business address on the invoice and had the part shipped
directly to us from the retailer; to be fitted by one of our professional mechanics.


Maintain your bicycle regularly at the Bike Butler, through the service packages on offer.


Agree to pay for return shipping costs, where required by the retailer.